Shipping policy

Shipping Policy

Processing time
Orders are processed within [1–3] business days of purchase. Because much of our equipment is freight-shipped rather than sent as a small parcel, larger items (racks, plates, barbells) may take longer to prepare for dispatch than smaller accessories. You'll receive a confirmation email with tracking once your order ships.

Domestic shipping (Australia)
We ship within Australia via TNT. Delivery times typically range from 5-10 business days depending on your location, with regional and remote areas taking longer. Shipping costs are calculated at checkout based on weight and destination. Large or palletised items may require a signature on delivery or a phone call to arrange a suitable delivery window.

Shipping to New Zealand
We ship to New Zealand. Delivery typically takes 5-10 business days.

Shipping to the United States
We ship to the US via FedEx. All international orders to the US are shipped Delivered Duty Paid (DDP), meaning duties and taxes are calculated and included at checkout — there are no surprise charges on delivery. Delivery typically takes 5-14 business days.

Other international destinations
We're expanding our shipping options and don't currently ship to all countries. If your country isn't listed at checkout, please get in touch and we'll let you know if shipping can be arranged.

Damaged or lost items
Please inspect your order on delivery. If an item arrives damaged or your order is lost in transit, contact us at [email] within [X] days with photos of the damage/packaging so we can arrange a replacement or refund.

Incorrect address
Please double-check your shipping address at checkout. We aren't responsible for orders delayed or lost due to an incorrect address, but we're happy to help you sort out redelivery where possible.